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Join our award-winning customer service team as a full-time Customer Experience Specialist.
- Work-from-home positions available with all computer and phone equipment provided!
- Living within a 60-mile radius of Sioux Falls required.
- Bilingual Spanish speaking differentials available.
- Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
- 5%-15% shift differentials may be available.
- Paid training.
- Excellent benefits package including medical, dental, vision, PTO, and FREE Midco tv and internet, and more!
https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.
JOB PURPOSE:
This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing questions and payments to troubleshooting data or video products and services. Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to troubleshoot and update customer accounts accordingly. Provide an exceptional customer experience by building rapport, expressing empathy, and effectively and accurately resolving customer questions and concerns.
KEY FUNCTIONS:
- Connect with customers to troubleshoot and resolve phone, cable, and internet services.
- Resolve customer issues and relieve concerns regarding billing.
- Answer questions and educate on services and features.
- Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
- Record customer transactions accurately by dispositioning each contact.
- Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
- Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls.
- Follow up with customers in a timely manner when necessary.
- Support Field Support Technicians by answering questions, troubleshooting, order entry, and documentation during install and trouble call service appointments.
- Serve as Midco’s professional representative when communicating with customers in every channel.
- Train as requested to develop and broaden skill sets and to support customer demand.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.
- Apply a positive customer service attitude in interactions with all internal and external customers.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Make providing an exceptional customer experience a daily focus.
- Embrace the culture of empowerment to do the right thing for our customers.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Customer service experience preferred.
- Position titles and compensation changes will be assigned based upon of Midco’s Customer Experience training program.
- Basic typing and email skills required.
- Comfortable using technology including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Inbound call center environment wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/10/24
Dakota State University is seeking a talented and experienced Senior Web Applications Analyst to join our dynamic team and play a crucial role in enhancing our web presence.
Responsibilities:
- Design and develop innovative and user-friendly web applications.
- Work closely with campus departments to understand business requirements and translate them into effective web solutions.
- Utilize expertise in CMS products, including SharePoint, Cascade, and WordPress, to build and maintain robust web applications.
- Create and enhance intranet/communication sites to facilitate seamless internal communication and collaboration.
- Identify and remediate ADA blocking issues to ensure accessibility compliance.
- Implement search optimization techniques to enhance the visibility and usability of our web applications.
- Provide expertise in web governance, assisting in creating policies, and updating existing policies to ensure compliance with industry standards and best practices.
- Assist in the development and implementation of processes to ensure the security and integrity of web applications.
- Utilize Google Analytics to analyze website traffic and user behavior, providing insights for continuous improvement.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- Proven experience working with CMS products such as SharePoint, Cascade, and WordPress.
- Experience in designing and developing intranet/communication sites is preferred.
- Experience in QA testing, including functional, and test script creating and automation.
- Strong knowledge of ADA compliance and experience remediating blocking issues.
- Expertise in search optimization techniques to improve website performance.
- Proficiency in utilizing Google Analytics for web analytics and reporting.
- Experience in web governance, policy creation, and updates.
- Ability to prioritize, problem-solve, and multitask in a fast-paced, dynamic environment.
- Excellent communication and collaboration skills.
- Effective at building relationships with internal and external stakeholders.
Benefits:
- Flexible benefits package – health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account.
- South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service.
- Paid time off – full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays.
- Reduced tuition for education.
- Professional liability coverage
- Paid family leave
How to Apply:
DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu Please submit a cover letter, resume, and a list of at least three references.
Applications will begin to be reviewed immediately and continue until the position is filled.
About Dakota State University:
In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of residing in Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance.
The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison’s scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors.
Madison’s location within South Dakota provides easy access to larger cities, cultural events, and regional attractions. Madison is only a short 50 minute drive from South Dakota’s largest city, Sioux Falls.
Equal Employment Opportunity:
DSU is committed to equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applicants with disabilities are invited to identify any necessary accommodations required in the application process. E-Verify, EOE.
- Full Time
- Immediately
- $64,000 - $70,000 Year
- 820 N Washington Ave, Madison, SD 57042
- 4/8/24
Excellent opportunity to join our award-winning customer service team as a full-time Customer Experience Specialist!
- Work-from-home positions with all computer and phone equipment provided!
- Living within a 60-mile radius of Mitchell required.
- Bilingual Spanish speaking differentials available.
- Full time, 40 hours per week! Hiring for a variety of shifts starting mid-morning to late-afternoon and include evenings and weekends.
- 5%-15% shift differentials may be available.
- Paid training.
- Excellent benefits package including medical, dental, vision, PTO, and FREE Midco TV and internet, and more!
https://www.midco.com/careers/customer-service-jobs/ to learn about employment opportunities and apply today.
JOB PURPOSE:
This is your opportunity to be part of Midco – a leader in communications and technology! As a member of our team, you’ll redefine customer experience, creating meaningful connections with each customer you serve.
Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing questions and payments to troubleshooting data or video products and services. Use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to troubleshoot and update customer accounts accordingly. Provide an exceptional customer experience by building rapport, expressing empathy, and effectively and accurately resolving customer questions and concerns.
KEY FUNCTIONS:
- Connect with customers to troubleshoot and resolve phone, cable, and internet services.
- Resolve customer issues and relieve concerns regarding billing.
- Answer questions and educate on services and features.
- Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
- Record customer transactions accurately by dispositioning each contact.
- Document each contact by keeping records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
- Prepare work orders for customer-related issues which may include but are not limited to a variety of service changes and trouble calls.
- Follow up with customers in a timely manner when necessary.
- Support Field Support Technicians by answering questions, troubleshooting, order entry, and documentation during install and trouble call service appointments.
- Serve as Midco’s professional representative when communicating with customers in every channel.
- Train as requested to develop and broaden skill sets and to support customer demand.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer service functions and other areas of responsibility.
- Apply a positive customer service attitude in interactions with all internal and external customers.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Make providing an exceptional customer experience a daily focus.
- Embrace the culture of empowerment to do the right thing for our customers.
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Customer service experience preferred.
- Position titles and compensation changes will be assigned based upon of Midco’s Customer Experience training program.
- Basic typing and email skills required.
- Comfortable using technology including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Inbound call center environment wearing a headset.
- Must remain at workstation for long periods of time.
- Extremely time sensitive in order to meet customer demand.
- Heavy keyboard/mouse usage required with repetitive movements.
- Employees may be required to work in excess of 40 hours per week.
- Most shifts are outside normal business hours, and include rotating holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Mitchell, SD 57301
- 4/7/24
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